Privacy Policy

Last updated: January 2025

About This Policy

SolidBooked is a small business consultancy based in Brisbane, Queensland. This privacy policy explains how we collect, use, and protect personal information.

Note: As a business with turnover under $3 million, SolidBooked qualifies for the small business exemption under the Privacy Act 1988 (Cth). However, we remain committed to handling your information responsibly and in accordance with the Australian Privacy Principles where applicable.

What Information We Collect

When you contact us or use our services, we collect:

  • Your name and contact details (email, phone number)
  • Business information (business name, industry, services)
  • Information about your current systems and processes
  • Any other information you provide during discussions

How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Provide consulting services
  • Develop custom automation systems for your business
  • Communicate about services and updates
  • Comply with legal obligations (accounting, taxation)

How We Protect Your Information

We take reasonable steps to protect your information:

  • Data is stored securely in Google Workspace (encrypted at rest and in transit)
  • Access is restricted to authorized personnel only
  • Backups are maintained for business continuity
  • We do not sell or share your information with third parties without consent

Third Parties

During our work together, your information may be shared with:

  • Google Workspace - for email, forms, and document storage (Google Australia privacy terms apply)
  • Xero - if you use Xero accounting software (Xero privacy terms apply)
  • Your phone/email provider - for lead capture systems

We only share information necessary for delivering the services you've requested. We do not use data brokers or advertising networks.

Your Rights

You have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Withdraw consent at any time

Cookies

Our website does not use cookies or tracking technologies. We do not collect browsing data or use analytics that track users.

Changes to This Policy

We may update this privacy policy as our business evolves. Material changes will be communicated to existing clients.

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us at:

SolidBooked
Email: hello@solidbooked.com.au
ABN: 88 700 734 601
Brisbane, Queensland, Australia

Legal Framework: This policy references the Privacy Act 1988 (Cth) and the Australian Privacy Principles (Schedule 1). For more information, visit the Office of the Australian Information Commissioner.